Refund Policy

This service is operated by Rotate123 LLC ("we", "us", or "our"), the parent company of SoloStats, SoloCoach, and Volleyball Mentor. Each product within our ecosystem is governed by these shared policies unless otherwise noted.

Last updated: January 2025

Our Commitment

We want you to be completely satisfied with Volleyball Mentor. If you're not happy with your subscription, we offer refunds under the terms outlined below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of your initial subscription date.

Eligibility for 30-Day Refund

  • Must be a new subscriber (not applicable to subscription renewals)
  • Request must be made within 30 days of initial subscription
  • Account must not have been used in violation of our Terms of Service

Pro-Rated Refunds

In certain circumstances, we may offer pro-rated refunds for unused portions of your subscription:

  • Service disruptions lasting more than 48 hours
  • Significant changes to service features that materially affect your use
  • Other exceptional circumstances at our discretion

Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Subscription renewals (automatic billing cycles)
  • Cancellations after the 30-day guarantee period
  • Accounts terminated for violation of Terms of Service
  • Dissatisfaction with AI-generated coaching advice quality
  • Change of mind after using the service beyond the guarantee period

How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your account email address
  • Subscription date and billing information
  • Reason for refund request
  • Any relevant details about your experience

Contact Support

Email: support@volleyballmentor.com

Subject Line: Refund Request - [Your Email]

Processing Time

Approved refunds will be processed within 5-10 business days. Refunds will be credited to the original payment method used for the subscription.

Billing Notice: Original charges appeared as ROTATE123 LLC on your statement. Refunds will also appear from ROTATE123 LLC.

Subscription Cancellation

You can cancel your subscription at any time to prevent future charges. Cancellation does not automatically trigger a refund - you must explicitly request a refund if eligible under this policy.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Questions?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our support team. We're here to help ensure you have a positive experience with Volleyball Mentor.

© 2025 Rotate123 LLC. All rights reserved. Rotate123 LLC is the legal entity behind the SoloStats, SoloCoach, and Volleyball Mentor products.